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Frequently Asked Questions
How quickly will I receive a response?
We aim to respond to all inquiries within 24 hours during business days. For urgent technical issues affecting your story creation, we typically respond even faster. Our support team is dedicated to ensuring you have the best experience with our AI storybook platform.
What types of inquiries can I submit?
We welcome all types of messages! Whether you have technical questions about our AI story generator, feedback on features, suggestions for new art styles or themes, billing inquiries, partnership opportunities, or just want to share your amazing stories with us - we're here to listen and help.
Can I request custom features or integrations?
Absolutely! We love hearing feature requests from our creative community. Whether you need specific art styles, custom character options, educational story templates, or integrations with other platforms, share your ideas with us. Many of our best features came directly from user suggestions.
Do you offer enterprise or educational pricing?
Yes! We offer special pricing for schools, libraries, educational institutions, and businesses looking to create branded storytelling content. Contact us with details about your organization and how you plan to use our AI storybook creator, and we'll work with you to find the perfect solution.
How can I report a bug or technical issue?
When reporting technical issues, please include as much detail as possible: what you were trying to do, what happened instead, your browser and device information, and any error messages you received. Screenshots are extremely helpful. This information helps us quickly identify and fix the problem.